Think about the last time you received great customer service. The experience probably formed much of your impression of the company as a whole. Along with the product or service you purchased, how you were treated during the transaction and communication probably impacted your decision to purchase from that company again.
Customer service matters—just ask our gurus.
As a small business owner, customer service is doubly important. New businesses that haven’t built up wide brand recognition or trust rely on each and every customer interaction to generate reviews and referrals.
You’re already managing every aspect of your business, from product photography to social marketing to packing and shipping. Devoting time to personally connect with your customers can be a challenge. In the Shopify App Store, however, there are more than 90 apps dedicated to simplifying and automating your customer interactions.
These apps integrate with your Shopify store to enable live chat, help gather feedback, and reward and delight your customers. We’ve listed pricing options (many are free to try), and links to live Shopify stores using the apps.
Try these 16 top-rated customer service apps for your Shopify store:
Customer Service Apps
Zendesk is a leader in customer service, used by some of the biggest companies in the world. Their integration with Shopify allows merchants to embed powerful Zendesk functionality—Help Center, Chat, or Tickets—directly into their stores. The app has the ability to scale with your growing business.
Cost: From $19/month
Gauge customer happiness with Customer.guru, a polling tool that allows your customers to rate their satisfaction with your service. Embed your ratings on your site and use the data to help you improve the customer experience.
Cost: Free up to 100 surveys/month (tiered pricing plans)
Most of your customers are likely already communicating via Facebook regularly—allow them to use the social network to chat with you directly on your store. Because your customers are using their Facebook profiles, the experience is personal, and you can learn more about the people who shop with you. The conversation is then saved in a Facebook chat, allowing customers to easily revisit it.
See it in action: Out of the Hutch, powered by Shopify
Let your customers know when you are online, and chat with them live using Tidio. Other features include: automated prompt messages (“Hi, how can I help you?”), translation into the customer’s language, and an offline contact form when you are not able to chat live.
Cost: Free – $12/month
See it in action: Pure Living Space, powered by Shopify
Form and Survey Apps
This free tool allows you to create a simple and customized contact form to your Shopify store with no coding necessary. Opt to embed the form on your contact page or use a pop up linked from a tab on your website.
Cost: Free (premium paid options available)
What are your customers thinking? Do they like you? What products would they like to see in your store? How happy were they with your unboxing experience? You’ll never know unless you ask. Use POWr.io’s free Survey app to poll to collect feedback and help you improve your business. A premium paid option allows additional fields.
Return and Exchange Apps
7. Return Magic
Enable an easy returns flow, allowing your customers to submit return requests right on your website. Return Magic’s portal can be custom branded, the design integrating with your Shopify store theme seamlessly.
Cost: Free 14-day trial, tiered pricing plans
8. Exchange It
Integrate exchange processing into your regular workflow, and manage exchange orders directly from Shopify. This is an ideal app for apparel stores with a higher volume of exchange requests due to fit and size issues.
Build a professional FAQ page with HelpCenter. Publish articles, sections, and categories that are all easy to find with the included search bar. Customers can also submit new questions directly on the FAQ page.
See it in action: Lucky Premium Meats, powered by Shopify
This easy FAQ page tool requires no coding, and fonts, colors, and backgrounds can be customized to match your theme. Opt to list questions accordion style (click to expand), to keep the page clean and help customers navigate to their question.
Cost: Free (premium upgrades available)
See it in action: Deliciously Matcha, powered by Shopify
Easily create a loyalty program for your customers with Bold’s Loyalty Points app. Customers earn points when they shop with you, and use them towards future purchases with no coupon code required. Offer bonus points for featured products and fully customize the look of your loyalty program to match your branding.
Cost: Free 30-day trial, tiered pricing plans from $9.99/month
See it in action: Jack Wagon Coffee, powered by Shopify
Swell’s Rewards and Referrals app is a flexible program that allows you to reward your customers for multiple actions, like referring a friend, following on social, or making purchases. The app integrates with Yotpo, making it easy to reward customers for writing a review.
Cost: Free up to 100 orders/month (optional tiered pricing plans from $29/month to enterprise)
See it in action: Salty Girl, powered by Shopify
Stand out from the crowded inbox, and send your customers a thank you or a reward offer care of the good old fashioned postal system. Touchcard automates the printing and mailing of personalized postcards with unique coupon codes.
Cost: From $0.99/month
14. Wishlist Plus
Your window-shopping customers can save their favorite products, and return for future purchase. Wishlist+ does not require a login, and lists can be saved across devices and shared with family and friends. Wishlist+ integrates with other apps allowing you to use customer activity data to send targeted marketing campaigns.
Cost: Free – $79.99/month
See it in action: Page and Company Collection, powered by Shopify
If you operate one or many physical stores in tandem with your ecommerce store, help your customers find you IRL with Karibou. The app can also be used to help your customers locate your products sold at brick and mortar resellers in their area. Features include search filters, driving directions, and customizable text.
Cost: From $0.99/month
Service based businesses can offer customers an easier way to book appointments directly from your site. Automatic emails are sent to you and your customer to confirm bookings, making the entire process hands-off. You can also sync and manage bookings with Google Calendar.
Cost: From $0.99/month
See it in action: Beautiful Balance Skin Center, powered by Shopify
What are your favorite customer service apps? Share them in the comments below.