Over the past couple of weeks a few customers have been having issues with the auto detection for shipping carriers when they fulfill an order. This is happening because there has started to be some cross over with the tracking numbers that the different carriers (UPS, Canada Post, FexEx, etc.) use. This is very frustrating because when an order is fulfilled the customer is sent an email with a tracking link, if an incorrect carrier has been matched this link wont work and will only serve to confuse the customer!
To fix this issue we now allow the carrier to be selected when an order is being fulfilled. We're still trying to auto detect what the carrier might be based on the tracking number, so hopefully you won't need to change it, but if you do there's a drop down for doing just that. Here it is in action when an order is being fulfilled:
What about orders you've already fulfilled you ask? You can just go back to the order and click on the link "We successfully fulfilled xx line item" in the order history and update the carrier there. You can also send out a new email to your customer so they will have the correct tracking number. Here's what it looks like:
Super easy! Now you have full control over the carrier that is used so there will never again be an incorrect tracking url!
As always we're trying our best to improve Shopify and make it as easy as possible for our customers to use. We would love to hear your feedback on this and any of the features within Shopify that you're using day to day. Hope this helps!