Shopify Ping

Use the power of chat to grow your business

Shopify Ping is a free messaging app that lets you spend more time with customers and attract new shoppers.

Download the Shopify Ping app

Hey! Found your store on Instagram. Do you have food pins?

Yes! What are you thinking?

I love junk food…

What about a hot dog pin?

In-chat selling

Give your customers a better buying experience

Share products and discount codes

Since your store and customer conversations are together in one place, it’s simple to share items, make sales, and build strong relationships.

Help customers make purchases instantly

Without leaving the chat, customers can buy products directly with just a few taps using Apple Pay.

A customer is browsing Tasty Pins’ online store from their iPhone. The customer taps a button within the online store that says “chat with us.” This action opens the Messages app immediately so the customer and store owner can chat directly. The customer asks if the hot dog pin is in stock, the merchant replies “we do,” and sends a link to the pin. Once the pin link is in the chat, the customer is able to purchase the pin in a few taps using Apple Pay.
Customers can make purchases right from their Messages

Simple organization

Keep your messages in one place

Focus on customer conversations

Instead of switching between chat apps, save time and manage customer service from Shopify Ping.

Integrates with your favorite apps

Shopify Ping works with Shopify Chat, Apple Business Chat, Facebook Messenger, and more coming soon.

“Shopify Ping makes it so easy to chat with my customers on the go! Plus, all the conversations are kept organized in one app.”

Justin | Neptune & Co.

Marketing automation

Promote your store

Get expert marketing advice

Expand your reach with help from your virtual assistant, Kit, built-in to Shopify Ping.

Turn shoppers into customers

Attract new shoppers to your store and spark conversations to boost sales.

Learn about Kit