Free tools

Free return policy generator

Make product returns easy for you and your customers

Start free trial
Cartoon graphics banner for free small business tools by Shopify

Refund policy template for your website

A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy.

Input your details into the refund policy generator below and we'll email you a free, custom policy for your company.

Get your refund policy plus a free 14-day trial of Shopify

Enter your company information

Step 1 of 2

By entering your email, you agree to receive marketing emails from Shopify.

Enter your website information

Step 2 of 2

These sample templates are not legal advice and by using them you agree to .

FAQs


A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns. That said, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. Most often, you can find a refund policy online on a company website and on a purchase receipt.


A refund policy is not required by law like a privacy policy. However, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. It is considered a best business practice to offer returns and refunds, and customers may or may not choose to shop at your store based on your refund policy.


A refund policy can be relatively straightforward. It does not need to be a legal document, like a privacy policy or terms and conditions. A refund policy should answer the following questions:

  • - How long does the customer have to return the item?
  • - In what condition can items be returned?
  • - Will a refund be issued, and if so, how much and what type (e.g. store credit or refund)?
  • - How do exchanges work?
  • - Do you accept returns or refunds for sale items?
  • - Who will pay for shipping?

Shopify’s free policy generator tool was developed and reviewed by legal experts. The tool itself is easy to use, to get started:

  • 1. Go to shopify.com/tools/policy-generator/refund
  • 2. Enter your email and company information
  • 3. Wait for your personalized policy to arrive in your inbox
  • 4. Customize your policy based on the suggestions provided

The policy generator is a free tool Shopify offers to businesses. That means there is no cost to use it. There are several other free policy generators available to use from Shopify:

  • - Privacy policy
  • - Refund policy
  • - Terms and conditions

Just starting out?

Get the help you need to start your business with Oberlo, Compass, Exchange, Burst, and Hatchful

Find products to sell - Oberlo brand logo

Find products to sell with Oberlo

Stock your store with 100s of products and start selling to customers in minutes, without the hassle of inventory, packaging, or shipping.

Find products

Business e learning - Shopify Compass brand logo

Find business courses on Compass

Get direct access to answers, lessons, and advice from the best minds in modern business.

Start learning for free

Ecommerce Websites & Businesses for Sale - Exchange brand logo

Buy an existing online store on Exchange

Get selling even quicker by purchasing an existing Shopify store on our marketplace.

Browse stores

Free stock photos - Burst brand logo

Find free high-quality photos on Burst

Make your business stand out with high-quality photos from professional photographers.

Browse free stock photos

Logo maker - Hatchful brand logo

Create stunning logos in seconds

Create professional logos in just a few clicks with our logo maker. No design experience necessary.

Create your logo